COVID POLICIES

We're excited to welcome fans back to live and in person music at Memphis' most iconic concert setting, Graceland. Doing our best to make that experience safe and fun for you, your favorite artists and our Graceland Live staff is our top priority. With that in mind, all of our shows follow the Covid safety guidelines put forth by the Shelby County Health Department. In addition, the shows listed below have specific entry requirements requested by the artists that must be met in order to attend. We hope you'll agree they are more than worth it and join us soon for an unforgettable time at Graceland Live!

Safety protocols vary based on individual artist requests. Any updates will be listed below and communicated via email to ticketholders who purchased tickets through Gracelandlive. Updates are being made frequently and may change at any time.

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ACCEPTABLE PROOF
OF VACCINE

- ORIGINAL VACCINE CARD

- PHYSICAL COPY OF ORIGINAL CARD

- DIGITAL PHOTO OF ORIGINAL CARD

All forms of proof must show the final vaccine dosage was administered AT LEAST 14 DAYS PRIOR to the show AND be accompanied by a VALID ID.

No ID required if under age 17.

ACCEPTABLE PROOF
OF NEGATIVE TEST

- PRINTED NEGATIVE TEST 

- PHYSICAL COPY OF NEGATIVE TEST

- DIGITAL PHOTO OF NEGATIVE TEST

All forms of proof must show the negative test was administered by or under the supervision of a healthcare professional within the SAFE PERIOD specified for that show AND be accompanied by a VALID ID.

No at-home or antibody tests will be accepted.

No ID required if under age 17.

MASK POLICY

SHELBY COUNTY HEALTH DEPARTMENT  CURRENTLY RECOMMENDS,

BUT DOES NOT REQUIRE,

THAT MASKS BE WORN AT ALL INDOOR EVENTS

This requirement can change at anytime based upon updates to the Shelby County Health Department Covid Safety Directive. 

REFUND POLICIES

RESCHEDULED SHOWS

All ticket holders will be contacted via email. Tickets purchased for the original date will be honored for the rescheduled date. If a ticket buyer cannot attend the rescheduled date, they will have 30-days from the announcement of the new date to request a refund (less fees). No refunds will be issued after the 30 day window is closed. 

POSTPONED SHOWS

All ticket holders will be contacted via email. Ticket holders should hold on to their tickets as they will be valid for the rescheduled performance date. 

CANCELED SHOWS

All ticket holders will be contacted via email. All tickets purchased via Graceland Live will be fully refunded. Tickets purchased through a 3rd party will not be refunded by Graceland.

Exposure to COVID-19 is an inherent risk in any public location where people are present; therefore, we cannot guarantee you will not be exposed during your visit. By visiting Graceland you voluntarily assume all risks related to exposure to COVID-19.