Know Before You Go
General Information
Are the Graceland Live shows open to all ages?
Most Graceland Live shows are all-ages to enter, 21 to drink. On occasion an event may have a specific age restriction.
I lost something at a Graceland Live show. What do I do?
Call 901-332-3322 and ask to be connected with Guest Services. They will make arrangements for you to claim your lost item if the item was found and returned to Graceland staff.
How will I be notified if a show is cancelled?
Any show postponement or cancellation will be publicized via our website and social media channels.
Can I leave a Graceland Live show and come back?
You may move freely between the Soundstage and the Elvis Presley's Memphis plaza area during a concert. But if you exit the plaza area, you will not be readmitted.
Do you have a coat check?
We do not have a coat check. However, lockers are available to rent.
Is smoking allowed inside?
No. The use of all tobacco and electronic cigarette devices is prohibited inside all Graceland Live shows. However, designated smoking areas outside the concert venues are available.
What accommodations are made for people with disabilities?
Both Graceland LIve concert venues have accessible seating for people with disabilities along with companion seats.
Are there any Special Perks for Graceland Live ticket holders?
Yes. Every Graceland Live concert ticket comes with free access to Elvis Presley's Memphis anytime after 3pm on the day of the show. To take advantage of the free access just present your concert ticket at the Graceland Ticket Office window.
Is there an ATM at the venue?
Yes. Both Graceland Live venues have ATMs that will be accessible for the duration of every show.
Tickets
Where can I get tickets?
The easiest way is right here on Gracelandlive.com. But you can also visit the Graceland box office in person and purchase tickets.
When do tickets go on sale?
New shows get announced and go on sale at various days and times. To stay up to date with all of our upcoming shows join LIVE FEED or follow our various social media platforms.
What is your refund policy?
Tickets purchased for Graceland Live events are non-refundable. If a show is cancelled and you bought your tickets through Graceland Live, you will receive a refund.
I have tickets on Will Call. When and where can I pick them up?
You can pick up your tickets at the venue's box office anytime after 3pm on the day of your show.
Can I transfer my tickets to someone else?
If you electronically download your ticket, you may send it to whomever you choose and they can use it for entry. If the ticket is bought and placed in will-call for pick-up on the day of the show, an ID matching the authorized ticketholder's name will be required. By default, that is the name of the person who bought the ticket. If someone else is going to be picking up the ticket, you will need to call and adjust the name of the authorized ticketholder.
Can I enter a Graceland Live show with a ticket on my phone?
Yes, we can scan tickets right off your phone screen. Please be sure to have the tickets loaded on your screen before you enter the venue. If you have any issues, head to the box office for assistance.
Do I have to buy a ticket for my child?
Children under age 2 do not require a ticket. However, they will need to sit on your lap. Additionally, be advised that some shows may feature content unsuitable for young children. Parents should use their discretion to decide appropriateness of show content.
Can ticket prices change after being announced?
Yes. For General Admission shows, ticket prices will increase on the day of the show. Buy early to avoid paying more.
Can I use a Graceland gift card to purchase tickets to a Graceland Live show?
Yes, Graceland gift cards can be used to purchase tickets to a Graceland Live show. To use your gift card, you will need to purchase the tickets over the phone by calling 877-777-0606 or in-person at the Graceland Ticket office.
Food & Drink
How do you do you know who is old enough to be served alcohol?
In accordance with Tennessee law, our bartenders require all patrons whose age is not obviously over 30 to present a valid form of ID before purchasing an alcoholic beverage.
What type of payment is accepted at the bar?
We accept cash as well as Visa, Mastercard, Discover, and American Express credit cards.
Can I bring my own food or drink?
No food or drink purchased outside Elvis Presley's Memphis is allowed at Graceland Live shows.
Is there food available?
Yes. We have multiple restaurants that will be open to ticketholders before Graceland Live shows. There will also be a menu of concert-friendly foods available in the concert venue itself.
Travel Info
Is there parking onsite?
Yes. Secured parking is available at Graceland. Standard vehicles will be charged $10. Over-sized vehicles like RV’s, trailers or semi-trucks will be charged $15.
I’d like to stay somewhere close to the venue, is there a hotel nearby?
Yes. The Guest House at Graceland is a world class resort within easy walking distance of both Graceland Live venues. Visit www.guesthousegraceland.com to make you reservations.
Do you have a drop off/pick up location?
Yes. We have a conveniently located, designated dropoff and pickup area for taxis, ubers and other ride sharing services.
Prohibited Items
What types of items are prohibited at Graceland Live Shows?
Any item we deem detrimental to public safety, that could limit other guests enjoyment of the event or that could cause damage to the venue is prohibited. This includes weapons of any kind.
Are cameras or video recording devices allowed?
No professional audio/video recording equipment is allowed. Only cameras without detachable lenses and that are smaller than a shirt pocket will be allowed into the venue.
Are backpacks allowed at Graceland Live Shows?
No bags (to include camera bags, backpacks, shopping bags, briefcases, luggage items) are allowed inside either venue. Any other carried items may be searched.